Usage & Billing
The Usage & Billing section in Champion Web Experience provides comprehensive visibility into how your organization uses Champion AI. Monitor message volumes, track costs, analyze which Champions are most popular, and manage your subscription—all from a centralized dashboard.
Access: Champion Web Experience > Usage & Billing
Accessing Usage & Billing
- Navigate to Champion Web Experience
- Click "Usage & Billing" in the left navigation
Overview
Usage & Billing helps you:
- Monitor Consumption: Track messages, agent invocations, token usage
- Analyze Patterns: Understand usage by day, user, and agent
- Manage Costs: See spending and optimize usage
- Plan Capacity: Forecast needs based on trends
- Manage Subscription: View plan details and request upgrades
Usage Dashboard
Current Month Usage
Metrics Displayed:
Total Messages:
- Count of all user queries this month
- Includes both chatbot and agent interactions
- Resets monthly
Agent Invocations:
- Number of times agents were called
- Shows active agent usage
- Helps identify most-used workflows
Tokens Consumed (if applicable):
- LLM token usage for AI processing
- Measured in input + output tokens
- Used for cost calculation in some plans
Estimated Cost:
- Current month spending
- Based on your plan pricing
- Updates in real-time
Usage by Day (Last 30 Days)
Visualization: Interactive line chart
Shows:
- Daily message volume
- Trend line for pattern identification
- Hover for exact counts
Example:
Messages
500 | ●
| ● ● ●
400 | ● ● ● ●
| ● ● ●
300 | ● ● ●
|
200 |
+--------------------------------
1 5 10 15 20 25 30 (Days)Insights:
- Identify peak usage days
- Spot unusual spikes
- Understand weekly patterns
- Plan for capacity needs
Usage by User (Last 30 Days)
Visualization: Sortable table
Columns:
- User name
- Email address
- Message count
- Percentage of total usage
- Last active date
Example:
User | Messages | % of Total | Last Active
------------------|----------|------------|-------------
Sarah Johnson | 1,247 | 28% | 2 hours ago
Mike Davis | 986 | 22% | 1 day ago
John Smith | 654 | 15% | 3 hours ago
Maria Garcia | 423 | 10% | 1 hour ago
[Others...] | 1,090 | 25% | VariousInsights:
- Identify power users
- Spot users needing training
- Understand adoption rates
- Recognize champions (advocates)
Actions:
- Click user to see detailed activity
- Filter by role or department
- Export for reporting
Usage by Agent (Last 30 Days)
Visualization: Horizontal bar chart + table
Shows:
- Champion name
- Message/invocation count
- Percentage of total agent usage
- Trend (increasing/decreasing)
Example:
Agent | Invocations | % of Total
--------------------------|-------------|------------
Purchase Order Management | 2,341 | 35%
Item Master Updates | 1,523 | 23%
Budget & Forecast | 987 | 15%
Sales Order Management | 765 | 11%
Game Ready Champion | 543 | 8%
Others | 541 | 8%Insights:
- Which workflows are most valuable
- Underutilized agents (training opportunities)
- Most critical use cases
- ROI by agent
Optimization:
- Focus training on popular agents
- Consider disabling unused agents
- Prioritize support for high-usage agents
- Identify automation opportunities
Usage by Month (Last 12 Months)
Visualization: Bar chart with trend line
Shows:
- Monthly message totals
- Month-over-month growth
- Seasonal patterns
- Long-term trends
Example:
Messages
12,000 | ┃
| ┃ ┃
10,000 | ┃ ┃ ┃ ┃
| ┃ ┃ ┃ ┃ ┃ ┃
8,000 | ┃ ┃ ┃ ┃ ┃ ┃ ┃
| ┃ ┃ ┃ ┃ ┃ ┃ ┃ ┃
6,000 | ┃ ┃ ┃ ┃ ┃ ┃ ┃ ┃ ┃
| ┃ ┃ ┃ ┃ ┃ ┃ ┃ ┃ ┃ ┃
+----------------------------------
J F M A M J J A S O N DInsights:
- Growth trajectory
- Budget planning for next year
- Seasonal usage patterns
- Success metrics for stakeholders
Active Plans
Plan Information
Current Plan Details:
You can view your active plan details in the Usage & Billing page:
Plan Tier:
- Free, Starter, Professional, Enterprise
Included Features:
- ✓ Message/query limits
- ✓ Number of agents available
- ✓ Knowledge base size
- ✓ Number of users
- ✓ Support level
- ✓ API access
- ✓ Custom integrations
Usage Limits:
- Messages per month
- Tokens per month (if applicable)
- Storage capacity
- API rate limits
Billing Information:
- Billing cycle (monthly/annual)
- Next billing date
- Payment method
- Invoice history
Plan Comparison
Free Plan:
- Limited messages per month
- Basic agents
- Community support
- Good for: Trials, small teams, evaluation
Professional Plan:
- Higher message limits
- All standard agents
- Email support
- Good for: Departments, mid-size teams
Enterprise Plan:
- Unlimited messages
- All Champions including custom
- Dedicated support
- Custom integrations
- SLA guarantees
- Good for: Large organizations, critical workflows
Requesting Plan Upgrades
Upgrade Request Process
When to Upgrade:
- Approaching usage limits
- Need additional agents
- Require higher support level
- Want custom integrations
- Need SLA guarantees
Process:
- Click "Upgrade now" button
-
Fill Out Request Form:
Phone Number: For sales team contact
Enter your phone number:
Timezone: For scheduling calls
Choose your timezone:
Additional Details: Your requirements
- Current pain points
- Desired features
- Number of users
- Expected usage volume
- Timeline
Type your comments or requirements:
- Submit Request by clicking "Send Upgrade Request"
- Confirmation - Request sent successfully
-
Sales Contact:
- Sales team reviews request
- Contacts you within 1-2 business days
- Discusses options and pricing
- Provides customized proposal
-
Upgrade Activation:
- Upon agreement, plan upgraded
- New limits effective immediately
- Billing updated for next cycle
Enterprise Discussions
For enterprise plans, custom pricing, or special requirements, the sales team will work with you to design a solution that fits your specific needs.
Usage Monitoring & Alerts
Monitoring Usage Levels
Plan Limit Indicators:
When approaching limits:
- 75% Used: ⚠️ Yellow warning
- 90% Used: 🔶 Orange alert
- 100% Used: 🔴 Red critical - service may pause
Notification Methods:
- In-app warnings on dashboard
- Email notifications to account admins
- Banner alerts in CWE
Overage Handling
What Happens at Limit:
Soft Limits (Professional Plans):
- Usage continues
- Overage charges apply
- Notification sent
- Billed on next invoice
Hard Limits (Free Plans):
- Service paused
- Users see limit reached message
- Can upgrade immediately
- Service resumes after upgrade or next billing cycle
Cost Optimization
Understanding Costs
What Drives Costs:
- Number of messages/queries
- Agent complexity (some Champions cost more)
- Knowledge base size
- Number of active users
- LLM token usage
Cost per Message: Varies by plan and agent
Optimization Strategies
✅ Reduce Costs:
- Train Users: Teach efficient query formulation
- Disable Unused Agents: Remove agents no one uses
- Optimize Knowledge: Keep only necessary docs
- Monitor Power Users: Ensure legitimate usage
- Use Lighter Agents: Simpler agents cost less
Example:
❌ Inefficient:
User: "Show me orders"
Agent: "Which orders?" -> clarification needed -> extra messages
✅ Efficient:
User: "Show pending sales orders for customer ABC-123"
Agent: [Direct result] -> one message, immediate answerROI Tracking
Measure Value:
- Time saved per query
- Errors prevented by validation
- Training time reduced
- Self-service adoption
- Support ticket reduction
Calculate ROI:
Time Saved = (Queries per month) × (Minutes saved per query)
Cost Saved = (Time Saved hours) × (Hourly rate)
ROI = (Cost Saved - Champion subscription) / Champion subscriptionCommon Use Cases
Monthly Usage Review
Admin Process:
- Navigate to Usage & Billing
- Review current month consumption
- Check if approaching limits
- Analyze usage by user and agent
- Identify trends or anomalies
- Plan for next month
Quarterly Planning
Strategic Review:
- Review last 3 months of usage data
- Analyze growth trajectory
- Forecast next quarter usage
- Assess plan adequacy
- Budget for upgrades if needed
- Present ROI to stakeholders
Identifying Training Opportunities
Using User Analytics:
Observation: User "John Smith" has 2x average messages
Investigation:
├─ Are queries efficient?
├─ Is user getting value?
├─ Need training on better query formulation?
└─ Should be a power user champion?
Action:
├─ Provide training on query optimization
└─ OR recognize as successful Champion adoptionAgent Performance Analysis
Using Agent Analytics:
Observation: "Item Master Updates" is top agent (35% usage)
Insights:
├─ Core workflow being automated
├─ High value use case
├─ Training going well
└─ Consider expanding to other departments
Actions:
├─ Document success story
├─ Share best practices
└─ Prioritize this Champion for supportTroubleshooting
Usage Numbers Seem Wrong
Problem: Usage metrics don't match expectations
Solutions:
- Verify you're viewing correct date range
- Check if multiple organizations (each tracked separately)
- Refresh page for latest data
- Note: Metrics may have 1-hour delay
- Contact support if significant discrepancy
Cannot View Billing Details
Problem: Billing section is empty or restricted
Solutions:
- Verify you have Account Admin role
- Check if billing is managed by parent organization
- May require Account Owner permissions
- Contact support for access
Unexpected Overage Charges
Problem: Bill shows overage you didn't expect
Solutions:
- Review usage by user and agent
- Check for unusual spikes in usage
- Verify all users are legitimate
- Check for API usage (if integrated)
- Set up usage alerts to prevent future overages
Ready to Monitor Usage?
Navigate to Usage & Billing to see your organization's Champion AI analytics and manage your subscription.
Related Topics
Updated 12 days ago