Account Creation

Prerequisites

Before creating your Champion account, you'll need:

• ✅ A valid business email address
• ✅ Access to your email inbox for verification codes
• ✅ Access to your domain's DNS settings (for domain verification)
• ✅ Administrator access to your DNS provider (GoDaddy, Cloudflare, Route 53, etc.)

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Sign In Process

Step 1: Access Champion

Go to https://app.champion.ai and enter your business email address.

Step 2: Check Your Email

You'll be taken to a verification code entry screen. Check your email inbox for the verification code.

Step 3: Retrieve Verification Code

Open the email from Champion containing your verification code.

Step 4: Enter Verification Code

Enter the verification code from the email into the Champion verification screen.

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Account Setup

If this is your first time signing in, you'll be prompted to complete the account setup workflow. If your account is already set up, you'll go directly to the Champion Web Experience.

Account setup includes:

• Domain ownership verification (to ensure you control your email domain)
• User admin details
• Account information
• Agreement acceptance

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Domain Ownership Verification

To prevent unauthorized account creation, Champion requires you to verify that you control your email domain by adding a DNS TXT record.

Verification Instructions

You'll be presented with instructions to add a TXT record to your domain's DNS settings.

The screen provides:

• Record Type: TXT
• Host/Name: Specific value for your domain
• Value/Content: Verification code
• TTL: Time to live setting

Adding the TXT Record

Follow the instructions for your DNS provider. Below is an example using Cloudflare.

AWS Route53 Example

Navigate to the hosted zone in your AWS account matching the domain of your business email. Create a new TXT record using the values provided by Champion.

In the following example image, the hosted zone is example.com and a TXT record is populated from the provided Champion values

Cloudflare Example

Step 1: Access DNS Records

Log in to your Cloudflare account and navigate to DNS Records for your domain.

Step 2: Add Record

Click "Add Record" and enter the TXT record details provided by Champion.

Step 3: Save Record

Save the new DNS TXT record.

Other DNS Providers

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Using a Different DNS Provider?

The process is similar for all DNS providers (GoDaddy, Route 53, Namecheap, etc.):

1. Access your DNS management console
2. Add a new TXT record
3. Enter the Host/Name and Value from Champion's instructions
4. Save the record

DNS changes may take 5-15 minutes to propagate.

Verify Your Domain

Once you've added the TXT record to your DNS provider, return to Champion and click the verification button.

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DNS Propagation Time

DNS changes can take 5-15 minutes to propagate globally. If verification fails immediately after adding the record, wait a few minutes and try again.

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User Admin Details

Once domain ownership is verified, you'll be prompted to enter your admin details. The first user to successfully verify the domain automatically becomes the account administrator.

Information Required:

• First Name
• Last Name
• Job Title (optional)
• Phone Number (optional)

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Account Details

After entering your user details, you'll provide additional information about your business account. This helps Champion AI provide more tailored responses.

Information Required:

• Company Name: Your business/organization name
• Industry: Select from dropdown (Manufacturing, Healthcare, Retail, etc.)
• Company Size: Number of employees
• Primary Use Case: What you'll use Champion for
• ERP System: Your enterprise system (QAD, SAP, Oracle, etc.)

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Accept Agreement

Before activating your account, you need to:

1. Click the "Enable Champion AI" toggle
2. Review and accept the AI Disclaimer

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AI Disclaimer

The disclaimer covers Champion AI's capabilities, limitations, and appropriate use. Review it carefully before accepting.

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Save and Complete Setup

Once you've filled out all account details and accepted the agreement, click "Save" to complete the account setup.

After saving, you'll be taken to the Champion Web Experience dashboard where you can:

• Invite additional users
• Configure Champions
• Upload knowledge
• Access the chatbot

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What Happens Next

After completing account creation:

Immediate Access

✅ You can now:

• Access Champion Web Experience (admin portal)
• Use the Champion Chatbot (if embedded in your applications)
• Invite team members
• Begin configuring Champions

Next Steps

1. Invite Users: Add team members to your account
2. Configure Champions: Set up AI Champions for your workflows
3. Upload Knowledge: Add company documents for Champions to reference
4. Explore the Chatbot: Learn how to interact with Champions

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Troubleshooting

Verification Code Not Received

Problem: Email with verification code doesn't arrive

Solutions:

1. Check your spam/junk folder
2. Wait 1-2 minutes (delivery may be delayed)
3. Click "Resend Code" on the verification screen
4. Verify you entered your email correctly
5. Check your email server isn't blocking Champion emails

Domain Verification Fails

Problem: Domain verification doesn't succeed after adding TXT record

Solutions:

1. Wait 5-15 minutes for DNS propagation
2. Verify you entered the exact TXT record value (no extra spaces)
3. Check the Host/Name field matches exactly
4. Use a DNS checker tool to verify the TXT record is live:
   • nslookup -type=TXT _champion-verify.yourdomain.com
   • Or use online DNS checkers
5. Contact your DNS provider if issues persist

Wrong Domain Administrator

Problem: Someone else in your organization became the admin

Solution: The first person to verify the domain becomes admin. If this wasn't you:

1. Contact the person who completed verification
2. They can invite you as an Account Admin
3. Or they can transfer admin rights via user management

Cannot Access DNS Settings

Problem: You don't have access to modify DNS records

Solutions:

1. Contact your IT department or domain administrator
2. Provide them the TXT record details from Champion
3. Ask them to add the record on your behalf
4. Return to Champion and verify once they've added it

Email Domain Issues

Problem: Your email domain isn't eligible for self-sign-up

Common Issues:

• Free email providers (Gmail, Yahoo, Outlook.com) are not supported
• Temporary/disposable email domains are blocked
• Some generic domains may be restricted

Solution: Use your company's business email domain

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Security & Privacy

Passwordless Authentication

Champion uses passwordless email verification for security:

• ✅ No passwords to remember or manage
• ✅ No password-related security vulnerabilities
• ✅ Reduced risk of phishing attacks
• ✅ Simpler, more secure authentication

Domain Verification

Requiring DNS TXT record verification ensures:

• ✅ Only domain owners can create accounts
• ✅ Prevents unauthorized account creation
• ✅ Confirms organizational legitimacy
• ✅ Protects against email spoofing

Data Protection

During account creation:

• 🔒 All data transmitted over encrypted connections
• 🔒 Email addresses stored securely
• 🔒 Verification codes expire after use
• 🔒 DNS verification tokens are unique per attempt

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Related Topics

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🎉

Account Created!

Welcome to Champion AI. Start by inviting your team, configuring your first Champion, or uploading company knowledge.